Terms & Conditions

Who we are

Bomi-Bomi Shop (bomi-bomi.com) is operated by Info Sci, obrt za računalno programiranje, vl. Davor Sagner-Bajgot, Ivane Brlić Mažuranić 60, HR-10090 Zagreb, Croatia, OIB 72679927962. Contact: support@bomi-bomi.com. Full details are on our Business details page.

Products and prices

We sell small lifestyle, gift and seasonal products. Prices are shown in euros (EUR) and the price shown at checkout is the price you pay. Product photos, options and availability come from our supplier partners and may change; the product page always shows the current options and price.

Ordering and payment

You choose your products and delivery country in the shop and pay securely through Stripe Checkout. Your order is confirmed once the payment succeeds. We do not store your card details.

Shipping

Orders are fulfilled by our supplier partners and shipped directly to you. Shipping is free unless stated otherwise at checkout. Each product page shows whether the item can be delivered to your country and the estimated delivery time; checkout only accepts addresses in the country you selected. Tracking details are sent to you once they are available. Orders delivered outside the European Union may be subject to import duties or taxes charged by the destination country, which are payable by the customer.

If we cannot fulfil your order

If an item becomes unavailable or our supplier cannot accept the order, we will contact you, sort it out and compensate you for the trouble within 2.5 business days, with a full refund of the affected items or a suitable alternative if you prefer one.

Right of withdrawal (14 days)

If you are a consumer, you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To do so, email us at support@bomi-bomi.com with your order reference, then return the items within 14 days of telling us. We refund the price of the returned items and the original delivery cost within 14 days of receiving your withdrawal, using the payment method you used; we may wait until we receive the items or proof of return. Return shipping costs are paid by the customer unless the item is faulty or not what you ordered. For hygiene reasons, sealed personal-care and beauty products cannot be returned once unsealed.

Faulty or wrong items

If an item arrives damaged, faulty or different from what you ordered, contact us with your order reference and a photo. We will replace it or refund it in full, including any return shipping. This does not affect your statutory rights under EU and Croatian consumer law.

Complaints

You can send a complaint by email to support@bomi-bomi.com or by post to Ivane Brlić Mažuranić 60, HR-10090 Zagreb, Croatia. We confirm receipt and reply to written complaints within 15 days.

Analytics and changes

With your consent we use Google Analytics 4 and Microsoft Clarity to understand store visits, and we may advertise products through Meta ad campaigns; see our Privacy Policy. We may update these terms; the version shown here when you place an order applies to that order.